Payment Policy

Effective Date: January 17, 2025

At Puregem Stonee, we are committed to providing you with a seamless and secure shopping experience. This Payment Policy outlines the terms and conditions governing payments for purchases made on our website puregemstonee.com. By making a purchase, you agree to the following terms.

1. Accepted Payment Methods

We offer a variety of secure payment options for your convenience, including:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • Third-Party Payment Processors:
    • PayPal
    • Apple Pay (where available)
    • Google Pay (where available)

All transactions are processed through secure, encrypted payment gateways to ensure the safety of your payment information.

2. Currency

All transactions on Puregem Stonee are processed in U.S. Dollars (USD). If you are making a purchase from outside the United States, your bank or payment provider will handle any currency conversion, and you may be subject to additional fees depending on your financial institution.

3. Payment Authorization

By submitting your payment information on our website, you authorize Puregem Stonee to charge the total amount of your order, including the price of the products, applicable taxes, and shipping fees, to the selected payment method. You also confirm that all information provided during the payment process is accurate and up-to-date.

4. Payment Security

We take the security of your payment information seriously. To protect your data, we utilize industry-standard SSL (Secure Socket Layer) encryption technology. This ensures that your personal and financial details are encrypted and transmitted securely.

We also use secure payment gateways, such as PayPal and Stripe, to process your payments. These payment processors comply with the highest security standards, including PCI DSS (Payment Card Industry Data Security Standard).

5. Order Processing and Confirmation

  • Payment Verification: Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase, including the order number, product(s) ordered, and shipping address.
  • Payment Issues: If there is an issue with processing your payment (e.g., insufficient funds, expired card), we will notify you and request that you update your payment information. If the payment cannot be processed, your order will not be completed, and you will need to place the order again with the correct payment details.

6. Taxes and Duties

  • Sales Tax: We collect sales tax on orders shipped to certain U.S. states based on local tax laws. The applicable sales tax will be calculated and displayed at checkout before you complete your order.
  • Customs Duties and Taxes (International Orders): For international orders, you may be subject to import duties, taxes, or customs fees imposed by your local customs authority. These charges are the responsibility of the customer and will be due upon delivery. Please check with your local customs office for more information on potential charges.

7. Payment Declines and Cancellations

If your payment is declined or your order is canceled due to issues with payment processing, you will be notified immediately. In such cases, we reserve the right to cancel the order, and the items may be made available for resale.

8. Security and Fraud Prevention

To protect both you and Puregem Stonee from fraudulent activities, we may perform verification checks on orders. This may include confirming your payment details or requesting additional information. We reserve the right to cancel any order that we suspect to be fraudulent or unauthorized.

9. Subscription and Recurring Payments

If you subscribe to any of our services (e.g., a subscription for regular deliveries or special offers), you agree to pay the recurring subscription fees based on the plan you select. You will be billed automatically at the interval you choose (monthly, quarterly, etc.) until you cancel the subscription. You may cancel your subscription at any time by contacting our customer service team at info@puregemstonee.com.

10. Refunds and Payment Adjustments

If you are eligible for a refund or return, the amount will be credited to the original payment method used for the purchase. Please refer to our Refund and Returns Policy for more details on the refund process.

11. Payment Errors

In case of any discrepancies or issues related to the payment amount (e.g., incorrect billing), please contact us within 7 days of the transaction. We will investigate and correct any errors where applicable.

12. Contact Us

If you have any questions or concerns regarding payments, billing, or issues with your order, please reach out to our customer support team:

Puregem Stonee
Phone: 813-212-8294
Email: info@puregemstonee.com
Website: https://puregemstonee.com

Thank you for choosing Puregem Stonee! We value your business and are dedicated to providing a secure and convenient shopping experience.