Refund and Returns Policy

Effective Date: January 17, 2025

At Puregem Stonee, we are committed to providing you with the best jewelry and customer service. If you are not fully satisfied with your purchase, we are happy to assist you with returns or exchanges under the terms outlined in this Refund and Returns Policy. By making a purchase from puregemstonee.com, you agree to the terms of this policy.

1. Returns and Exchanges

  • Return Window: We offer a 30-day return window from the date of receipt for all purchases. If you are not completely satisfied with your jewelry, you may return it for a refund or exchange within this period.
  • Condition of Items: To be eligible for a return or exchange, the item must be unused, in its original condition, and in its original packaging. It should also be unworn and free from any damages, alterations, or wear.

2. How to Return or Exchange an Item

  • Step 1: Contact us via email at info@puregemstonee.com or call 813-212-8294 to initiate the return or exchange process. Please include your order number, the item(s) you wish to return, and the reason for the return.
  • Step 2: We will provide you with a return authorization and instructions on how to send the item back to us. Please ensure that the item is securely packaged to prevent any damage during return shipping.
  • Step 3: Once we receive the returned item and verify its condition, we will process your refund or exchange request.

3. Refund Process

  • Refund Eligibility: To be eligible for a refund, the item must meet the return criteria mentioned above. If your return is approved, we will process a refund to the original method of payment.
  • Refund Timeline: Once we receive your returned item, please allow 7-10 business days for the refund to be processed. The refund will be issued for the original purchase price minus any shipping costs or fees.
  • Original Shipping Fees: Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item). Return shipping costs are the responsibility of the customer unless otherwise stated.

4. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on certain items, including:

  • Personalized or custom-made jewelry
  • Earrings (for hygiene reasons)
  • Gift cards

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@puregemstonee.com or call 813-212-8294. We will arrange for a return and replacement or a full refund, depending on the circumstances.

To assist in processing your claim, please provide the following:

  • A photo of the damaged or defective item
  • A description of the issue
  • Your order number

6. Exchange Policy

If you would like to exchange an item for a different size, color, or style, we will be happy to assist you within the 30-day return window. The process for exchanges is the same as for returns, and you will receive the replacement item once we receive the original item and verify its condition.

If there is any price difference between the exchanged items, you will be charged or refunded accordingly.

7. Return Shipping

  • Return Address: We will provide the return shipping address when you contact us to initiate the return.
  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect item).
  • Tracking: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item without tracking information.

8. International Returns

At this time, we only accept returns for orders shipped within the United States. If you are located outside the U.S. and wish to return an item, please contact our customer service team for further assistance.

9. Final Sale Items

Items purchased during special sales or promotions, including clearance or final sale items, are non-returnable and non-refundable. These items will be clearly marked as final sale at checkout.

10. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to reach out to our customer service team:

Puregem Stonee
Address: 3426 Bernardo Street, Clearwater, Florida, United States
Phone: 813-212-8294
Email: info@puregemstonee.com
Website: https://puregemstonee.com

Thank you for shopping with Puregem Stonee! We hope you enjoy your purchase, and we are here to help if you need any assistance with returns or exchanges.