Refund and Return Policy

Effective Date: November 27, 2024

At Pure Gemstonee, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and return policy below for information on how to return or exchange an item.

1. Return Eligibility

To be eligible for a return:

  • The item must be in its original condition (unused, undamaged, and in the original packaging).
  • The return must be initiated within 30 days of the delivery date.
  • Proof of purchase or order confirmation is required to process a return.

Non-Returnable Items:

  • Gift cards
  • Clearance or final sale items
  • Customized or personalized products

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@puregemstonee.com with your order number and reason for the return.
  2. Return Authorization: Once we confirm your return request, we will provide instructions and a return authorization code.
  3. Prepare the Return: Carefully pack the item(s) in the original packaging, including any accessories or documentation that came with it. Please include the return authorization code.
  4. Shipping the Return: Ship the item(s) back to the provided return address. The customer is responsible for return shipping costs unless the item is defective or was shipped in error.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

3. Refund Process

Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If everything is in order:

  • A refund will be issued to the original payment method used at the time of purchase.
  • The refund will be processed within 7-10 business days after receiving the returned product.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above. Once we receive your returned item, we will process your exchange and ship the new item to you. You will be responsible for any shipping costs associated with the exchange unless the exchange is due to a defect or error on our part.

5. Damaged or Defective Items

If you receive an item that is defective, damaged, or incorrect:

  1. Notify Us Immediately: Contact us within 7 days of receiving the item at info@puregemstonee.com with photos of the damage or defect.
  2. Return Instructions: We will provide a return label at no cost to you, and a full refund or replacement will be issued after the item is returned.

We strive to ensure that our products are in perfect condition before shipment, but in the rare case of damage or defects, we will work to resolve the issue promptly.

6. Refunds for Gifts

If you received an item as a gift and would like to return it, we can issue a gift card for the value of the item, or we can process the refund to the original purchaser’s payment method.

7. Contact Information

For any questions or assistance with returns or refunds, please contact us:

  • Email: info@puregemstonee.com
  • Phone: 813-212-8294
  • Address: 3426 Bernardo Street, Clearwater, Florida, United States

We are committed to ensuring your satisfaction with every purchase. Thank you for choosing Pure Gemstonee!