Sales Policy

Effective Date: January 17, 2025

At Puregem Stonee, we are dedicated to providing high-quality jewelry and exceptional customer service. This Sales Policy outlines the terms and conditions that apply to the sale of products on our website puregemstonee.com. By making a purchase from us, you agree to the terms of this policy.

1. Product Information and Availability

  • Product Descriptions: We strive to provide accurate and detailed descriptions of all the jewelry items available on our website, including materials, sizes, colors, and design features. However, we do not guarantee the accuracy of all information, and product details may change without prior notice.
  • Product Availability: All products are subject to availability. In rare cases, an item may be out of stock after your order has been placed. If this occurs, we will notify you as soon as possible and offer you the option to either wait for the product to be restocked or select an alternative item.

2. Pricing

  • Prices: All prices listed on our website are in U.S. Dollars (USD) unless otherwise indicated. Prices are subject to change without prior notice.
  • Sales Tax: Applicable sales tax will be added to your order based on your shipping address. The tax amount will be calculated and displayed at checkout.
  • Promotions and Discounts: From time to time, we may offer promotions, discounts, or special sales. These offers will be clearly marked on our website. Discounts or promotional codes cannot be combined with other offers, unless otherwise stated.

3. Order Process

  • Placing an Order: To place an order, you must create an account on our website or complete the checkout process as a guest. You will need to provide your billing and shipping information, as well as payment details.
  • Order Confirmation: After you submit your order, you will receive an order confirmation email with the details of your purchase. Please review this email carefully to ensure all information is correct.
  • Order Changes or Cancellations: Once an order is placed, we begin processing it promptly. If you need to make any changes or cancel your order, please contact us immediately at info@puregemstonee.com or 813-212-8294. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed for shipping.

4. Payment Methods

We accept a variety of payment methods for your convenience, including:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • Third-Party Payment Processors:
    • PayPal
    • Apple Pay (where available)

All payments are processed securely via encrypted payment gateways. By placing an order, you authorize us to charge the total amount, including any applicable taxes and shipping fees, to your selected payment method.

5. Shipping and Delivery

  • Shipping Methods: We offer a range of shipping options to ensure your jewelry reaches you in a timely manner. Shipping fees will be calculated at checkout based on your location and selected shipping method.
  • Order Processing Time: Orders are typically processed and shipped within 1-2 business days. Once shipped, you will receive a tracking number to monitor your shipment’s progress.
  • Shipping Delays: While we strive to ensure timely delivery, please note that shipping times may be impacted by unforeseen circumstances such as weather conditions or carrier delays. We are not responsible for delays caused by third-party shipping carriers.

For more details, please refer to our Shipping Policy.

6. Return and Exchange Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your jewelry, we accept returns and exchanges according to our Refund and Returns Policy. Please review the policy carefully for details on eligibility, timelines, and the return process.

7. Customer Service

If you have any questions or concerns about our products, your order, or our sales process, please feel free to reach out to our customer service team. We are here to help!

8. Limitations of Liability

Puregem Stonee is not liable for any indirect, incidental, or consequential damages that may arise from the use or inability to use our products. Our total liability is limited to the amount paid for the product in question.

9. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our terms and conditions.

10. Governing Law

This Sales Policy is governed by the laws of the state of Florida, United States. Any disputes arising from the sale of products on our website will be subject to the exclusive jurisdiction of the courts located in Clearwater, Florida.

Thank you for choosing Puregem Stonee. We look forward to serving you with beautiful, high-quality jewelry and excellent customer service.