Sales Policy

Effective Date: November 27, 2024

At Pure Gemstonee, we are dedicated to providing our customers with high-quality gemstones and excellent customer service. Our sales policy outlines the terms and conditions that govern purchases made through our website. By placing an order on puregemstonee.com, you agree to the following terms:

1. Product Availability

  • Product Descriptions: We make every effort to provide accurate descriptions and images of our products. However, due to variations in lighting and screen settings, the color of the products may differ slightly from what is shown on your device.
  • Stock Availability: All products are subject to availability. We reserve the right to limit the quantity of products available for sale and to cancel any orders that cannot be fulfilled due to stock issues.

2. Ordering Process

  • Order Confirmation: After placing an order, you will receive an order confirmation email with details about your purchase. This email serves as acknowledgment of the receipt of your order.
  • Order Acceptance: Your order is not deemed accepted until payment has been processed, and the item(s) have been shipped. We reserve the right to cancel or modify any order at our discretion, including if there are issues with payment processing or the product is out of stock.

3. Pricing and Payment

  • Pricing: All prices are listed in USD. We make every effort to ensure the accuracy of pricing on our website. However, if there is a pricing error, we reserve the right to correct it and notify you before processing the order.
  • Sales Tax: Sales tax may be applicable depending on your shipping address and will be calculated during checkout.
  • Payment Methods: We accept payment through major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods as available at checkout.

4. Shipping and Delivery

  • Shipping Costs: Shipping fees will be calculated during checkout based on the destination and size/weight of the order.
  • Shipping Times: Shipping times will vary depending on your location and the shipping method chosen. We aim to process orders within 1-3 business days after payment has been successfully received.
  • Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the progress of your delivery.
  • International Shipping: We currently offer shipping to select international destinations. International shipping fees and customs duties may apply and are the responsibility of the customer.

5. Order Changes or Cancellations

  • Order Modifications: If you need to modify your order, please contact us as soon as possible. We can make changes if the order has not yet been processed or shipped.
  • Order Cancellation: Orders can be canceled within 24 hours of placing the order, provided that the item has not been shipped. After 24 hours, the order will be processed for shipping, and you may need to follow our return process for any cancellations.

6. Returns and Refunds

  • Return Policy: Please refer to our Refund and Returns Policy for detailed information on how to return an item.
  • Refunds: Refunds will be issued to the original payment method once the returned item is received and inspected. Please note that shipping costs are non-refundable unless the return is due to a defect or error on our part.

7. Customer Service

  • Customer Support: If you have any questions or need assistance with your order, please contact our customer service team via email at info@puregemstonee.com or call us at 813-212-8294.
  • Feedback: We value your feedback and strive to improve our services. If you have suggestions or concerns, please don’t hesitate to reach out.

8. Limitation of Liability

  • Disclaimer of Liability: Pure Gemstonee is not liable for any indirect, incidental, special, or consequential damages that arise from the purchase, use, or inability to use our products, even if we have been advised of the possibility of such damages.
  • Force Majeure: We are not liable for any failure to perform our obligations due to unforeseen circumstances beyond our control, including but not limited to acts of nature, labor strikes, or delays caused by third-party services (e.g., shipping carriers).

9. Intellectual Property

All content on the puregemstonee.com website, including product images, logos, and text, is the property of Pure Gemstonee and is protected by intellectual property laws. Reproduction or use of any content without permission is prohibited.

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page, and the “Effective Date” will be updated accordingly. Please review this policy regularly for any updates.

Thank you for choosing Pure Gemstonee! We are committed to providing you with an exceptional shopping experience.