Shipping Policy

Effective Date: January 17, 2025

At Puregem Stonee, we strive to provide you with fast and reliable shipping for your jewelry orders. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website puregemstonee.com. By placing an order, you agree to the terms of this policy.

1. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. Shipping times may vary depending on your location and the shipping method selected at checkout. Below are the estimated delivery times for each shipping method:

  • Standard Shipping (U.S. Domestic):
    Estimated delivery within 5-7 business days from the date of shipment.

  • Expedited Shipping (U.S. Domestic):
    Estimated delivery within 2-3 business days from the date of shipment.

  • Overnight Shipping (U.S. Domestic):
    Estimated delivery within 1 business day from the date of shipment (next-day delivery).

  • International Shipping:
    Estimated delivery within 7-14 business days depending on your location and local customs processing.

Please note that delivery times are estimates and may be affected by factors such as weather, holidays, or customs delays, especially for international orders.

2. Shipping Charges

Shipping fees are calculated at checkout based on your order’s weight, destination, and selected shipping method. You will see the total shipping charges before completing your purchase. We may offer free shipping promotions from time to time, which will be clearly noted during checkout.

3. Processing Time

Orders are typically processed and shipped within 1-2 business days after your purchase is confirmed. Orders placed on weekends or holidays will be processed on the next business day.

  • Business Days: Monday through Friday, excluding holidays.
  • Holiday Schedule: During holiday seasons or high-demand periods, shipping times may be slightly longer. We appreciate your patience during these times.

4. Order Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your shipment through the carrier’s website.

Please note that it may take up to 24-48 hours for tracking information to update after the order is shipped.

5. Shipping Restrictions

  • U.S. Domestic Shipping: We currently offer shipping to all U.S. states and territories.
  • International Shipping: We ship to most international locations. However, some countries or regions may have restrictions or prohibitions on shipping jewelry items. If you are unsure whether we can ship to your location, please contact us before placing your order.

6. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for delays or lost shipments caused by incorrect or incomplete addresses. If you realize that you have made an error in the shipping address after placing your order, please contact us immediately at info@puregemstonee.com or 813-212-8294.

7. Lost or Stolen Packages

Once your order has been shipped, we are no longer responsible for any lost or stolen packages. We strongly recommend that you track your package and contact the shipping carrier directly if there is an issue with delivery. If you have concerns about lost or stolen packages, please reach out to our customer support team, and we will assist you in filing a claim with the carrier if applicable.

8. Customs, Duties, and Taxes (International Orders)

For international orders, the customer is responsible for any customs duties, taxes, or other fees that may be charged upon arrival in the destination country. These charges vary by country and are not included in the shipping costs at checkout.

Please check with your local customs office for details on potential fees or restrictions before placing an international order.

9. Shipping Delays

While we strive to deliver your order in a timely manner, please note that shipping times are estimates and can be affected by circumstances outside of our control. These may include:

  • Weather delays
  • Customs processing (for international orders)
  • Carrier delays or interruptions

If your shipment is delayed, we will notify you as soon as we receive information from the shipping carrier. We appreciate your understanding and patience.

10. Contact Us

If you have any questions or concerns about your shipment, delivery times, or tracking information, please feel free to contact our customer service team. We are here to help!

Puregem Stonee
Phone: 813-212-8294
Email: info@puregemstonee.com
Website: https://puregemstonee.com

Thank you for shopping with Puregem Stonee! We look forward to delivering your beautiful jewelry in a timely and efficient manner.